Ralf Nichols says the most
basic of all human need is to understand and to ne understood. The best way to
understand people is to listen to them. Imagine a world where no one can
understand each other. What it would look like? Chaotic? No one would be happy
because not being understood can be the great reason for an unhappy life. This
would show us the importance of listening as well as understanding. Listening
is actually a skill we have. We are all passionate about being listened to and
respected, so if we want to be listened, we should learn how to listen first.
In order o explain
ourselves better; we should always tell our needs with patience and clarity. If
our sentences are not clear enough, how can someone understand it and help us?
We should always be accurate and certain. A research shows that audiences’
attention will be gone after hearing forty words, so after a few words other
person will probably be disconnected. This could be a clue for being more clear
about expressing our feelings or needs. In order to be as clear as mentioned,
we should always use positive action language. For example if Person A tells me
that I don’t understand him, this message could be seen unclear, because “the
need is” not specific. If action language is used, the same example would be:
“You don’t listen to me and tell me what you understood.”
Imagine a conversation
that made you bored, you think that you had enough and you want to change the
subject. The best and most polite way to do that is to paraphrase; If you just
paraphrase the words the person next to you said, it would show him/her that
you got the point and there is no need to talk about it anymore.
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